LU Servicedesk

IT support, fault reporting and advice

All staff and students at Lund University can obtain help and support from Service Desk regarding IT-related issues. There is always someone available at Service Desk to answer questions if you need help during office hours. This could concern everything from simple questions, guidance and orders to more complex problems. Service Desk has high accessibility via multiple reporting channels: telephone, email and online case portal.

If it is an acute matter, we recommend that you report the fault by telephone.

Things to consider before reporting a fault

• Restart your computer to see if the problem persists.
• In the case of problems with LU-wide systems, first check whether we have published any information on operational disruptions that may answer your question.
• Perhaps one of our support guides may help to solve the problem.

Read more about fault reporting regarding landlines and mobile telephony (in Swedish)

Fault reporting tips for faster assistance

• When reporting a fault, always state your user ID (formerly Lucat ID or Student ID).
• Does the problem concern only you, or does it affect others in your unit?
• If the problem concerns your computer, please state the computer name (if you have EGA) or the computer’s IP address.

Find out your computer’s IP address

LU Support

All users at Lund University can seek answers to many common questions regarding computers and software on the LU Support website. The content includes:

• Support guides
• Current information
• Information about operational disruptions
• Case management

You can also manage your password via LU Support.

LU Support – IT support for staff